For most items you purchase on myholisticshop.com, you may request returns within the 15-day return window. You can use this page to learn about our return policies. This policy is in addition to, and does not affect your rights under the Consumer Protection (Fair Trading) Act, including any rights you may have in respect of faulty items.

Products are returnable on myholisticshop.com within the applicable return window for any reason on myholisticshop.com When you return an item, you may see an option for a refund or replacement. Replacements are only available for items that are sold and fulfilled by myholisticshop.com 

Damaged/defective or any error returns will receive a full refund. Unless otherwise stated, original shipping charges will not be refunded on returns due to customer choice/error. All shipping charges for any return will be borne by buyer. All refunds payment will be made to buyer upon return goods received in original and good condition and will be made within 3 to 5 business days.

Unless the item was defective, a return will be processed only if:

• it is determined that the product was not resized, damaged or otherwise altered after delivery while in your possession;
• the product is not different from what was dispatched to you;
• the product is returned in original condition (with brand’s/manufacturer's box, price tag intact, user manual, warranty card and all the accessories therein); and
• does not contain products which are not suitable for return due to health protection or hygienic reasons, or which are, after delivery, inseparably mixed with other items

If you return a product that is different from what was dispatched to you, we do not take any responsibility for the incorrect product sent to us and may not be able to return the incorrect item that has been sent as part of the return.

For items fulfilled by myholisticshop.com we do not accept returns of the following:

• Online subscriptions after they have been accessed
• Health supplements, personal and beauty care items