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How To Buy

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

We shall not share any of your personal information with third parties located outside the Country.

When you're ready to pay, simply go to checkout. You'll be able to select your payment method and review your order details, including your shipping address, before you pay.

Ways to pay:

In most categories, sellers accept PayPal or credit cards. You'll find the payment methods your seller accepts by going to the Shipping and Payments section of the listing.

Checks, money orders, and bank wire transfers aren't allowed for most purchases. However, you can check with seller for bank transfer if need to. 

If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:

  • Check you've entered your payment details correctly
  • Make sure your billing address matches the address on your payment method
  • Try checking out on another device. 
  • Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again
  • Make sure your payment method hasn't expired. For example, if you're paying with a credit or debit card, check the expiry date on the card
  • If you're using a new credit or debit card, you may need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions
  • If you're paying with PayPal, try unlinking your account and linking it to your account again

Timelines for paying

When you buy an item on myholisticshop.com whether you won an auction or used Buy It Now, you'll need to pay the seller within 4 days. The sooner the seller receives your payment, the sooner they'll send your item.

 

Check for unpaid items

When you buy an item, it's important to pay as quickly as possible. If you haven't paid within 4 calendar days, a seller can cancel your order. If this happens, you won't receive your item and the unpaid item will be recorded on your account. Buyers who have excessive unpaid items or canceled orders may have limits imposed or lose their buying privileges.